Frequently Asked Questions

Please read our FAQ before sending us a message.

To ensure a smooth start, we’ll meet you at your hotel unless it’s too far from the first destination. If you prefer a different meeting location, please let us know!

Yes! We want to make your tour experience perfect. Your guide will do their best to accommodate your requests within the tour timeframe. Feel free to discuss your preferences with your guide on the day of the tour. If you have specific requests in advance, let us know, and we’ll pass those along to your guide.

Payment is only accepted via credit card or PayPal in advance.

No, our tours are completely private and designed for you and your group.

No, the guide will cover their own transportation, admission, and food/drinks while on tour.

Unfortunately, we cannot accommodate pick-ups or drop-offs directly at the airport.  This is because airport logistics and potential delays can impact the start and end times of our tours, which are designed for guests staying in Kyoto, Osaka, Nara, and other central locations. We recommend using public transportation or taxis to get from the airport to your hotel and vice versa.

No, but we’ll help you choose the most affordable public transportation options that local people use. Each tour description includes an estimate of those additional costs.

Please access our FAQ page for more questions.

Send us an email

    You can also send us an email at info[at]tokyowalkingtours.com.
    *please replace [at] with @

    We’ll get back to you in 1-3 business days. Please reach out if not.